Your Data is Safe With Us
Web With Us (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request a quote, engage our services, subscribe to communications, or otherwise interact with us.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
The personal information we may collect includes:
your name;
email address;
telephone number;
business name, role and business address;
current website address and project requirements;
information included in messages, enquiries, feedback or correspondence;
billing, payment and transaction information;
contact details for your staff, contractors, suppliers or authorised representatives;
login credentials or access information you provide for website, hosting, domain, social-media, analytics or marketing platforms;
information you provide when commenting on our website, where comments are enabled;
technical information such as IP address, browser type, device information, pages visited, referring website and interactions with our website; and
any other personal information you choose to provide.
We do not generally require sensitive information. Please do not provide sensitive information unless we have specifically requested it and it is reasonably necessary for the relevant service.
We may collect personal information directly from you when you:
complete an enquiry, contact or quote form;
contact us by email, phone, social media or in person;
engage us to provide website design, development, hosting, maintenance, SEO, digital marketing or related services;
provide access to a website, domain, hosting account, content management system, social-media account, marketing platform or analytics platform;
subscribe to communications from us;
comment on our website, where comments are enabled; or
otherwise communicate or deal with us.
We may also collect information automatically through cookies, website logs, security tools, CAPTCHA technology and similar technologies.
Where reasonable and practical, we collect personal information directly from you.
We may collect, hold, use and disclose personal information to:
respond to enquiries and provide quotes;
provide website design, development, hosting, maintenance, SEO, digital marketing and related services;
manage domains, hosting, website platforms, customer-care plans and technical support;
communicate with you about your project, account, services or payments;
administer contracts, invoices and business records;
maintain and improve our website, services, systems and customer experience;
protect our website, systems, accounts and users from spam, fraud, misuse or security incidents;
comply with legal, regulatory, taxation, insurance and contractual obligations;
manage our relationship with customers, suppliers and business partners; and
send marketing communications where permitted by law.
If you do not provide personal information we reasonably require, we may be unable to respond to your enquiry, provide a quote, deliver services or maintain your website or account.
When providing services to a client, we may access personal information contained in that client’s website, hosting account, online forms, email platform, customer relationship management system, social-media account, analytics account or other digital platform.
In these circumstances, we generally access and handle that information only as necessary to provide, maintain, secure or support the services requested by the client.
The relevant client remains responsible for determining how personal information is collected and used through their own website or systems, including providing their own privacy policy and collection notices to their customers, website visitors and users.
We may use cookies, website logs, CAPTCHA tools and similar technologies to operate, secure and improve our website.
These technologies may collect technical information such as your IP address, device type, browser type, operating system, pages viewed, referring website, time spent on our website and interactions with website features.
Cookies may be used to improve website functionality, remember preferences, analyse website traffic, measure marketing performance and help prevent spam or unauthorised activity.
You can manage or disable cookies through your browser settings. However, doing so may affect the availability or functionality of certain features on our website.
We may send you information about our services, website packages, care plans, promotions, industry updates or business news where permitted by law.
You may opt out of marketing communications at any time by using the unsubscribe facility in the message or by contacting us using the details in section 14.
Opting out of marketing communications will not prevent us from sending service, project, account, invoice, security or other essential operational communications.
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
employees, contractors and authorised representatives;
website hosting, domain registration, email, cloud-storage, cybersecurity, analytics, CRM, project-management and marketing-platform providers;
payment processors, accountants, legal advisers, insurers and other professional advisers;
subcontractors or specialist providers engaged to help deliver services;
clients and their authorised representatives where required to provide services;
government agencies, regulators, law-enforcement bodies or courts where required or authorised by law; and
other parties with your consent or where otherwise permitted by law.
We do not sell or rent personal information.
Some service providers we use, or that are selected by our clients, may store or process personal information outside Australia.
This may include service providers located in, or using infrastructure located in, the United States and other countries in which cloud, website, analytics, email, security or marketing platforms operate.
Where we disclose personal information overseas, we will take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable Australian privacy requirements.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Our safeguards may include access controls, password protection, multi-factor authentication where available, secure hosting, reputable cloud-service providers, website-security measures and restricted access to personal information.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, taxation, contractual, support and record-keeping purposes. When information is no longer required, we will take reasonable steps to destroy it or de-identify it.
No method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details in section 14 and include enough information for us to verify your identity and process your request.
We may refuse access or correction in limited circumstances where permitted by law. If this occurs, we will provide written reasons where required.
Where lawful and practical, you may deal with us anonymously or using a pseudonym.
However, this may not be possible where we need your identity or contact details to provide a quote, enter into an agreement, issue an invoice, manage a domain or hosting service, or provide ongoing support.
If you have a concern or complaint about how we have handled your personal information, please contact us in writing using the details below.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Web With Us
Email: hello@webwithus.com.au
For privacy-related enquiries, access requests, correction requests or complaints, please use the subject line: Privacy Enquiry.
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or legal obligations.
The current version will be published on our website and will apply from the date it is posted.
Last updated 4 July 2026
